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These two training lessons on CD give providers the
following important skills:
• Building Parent Relationships to Make Your Business Grow: Creating and
keeping good relationships with parents is what makes or breaks your business.
Learn tips from childcare pros about how to keep parents happy, even when you
can’t do everything they want..
• Saying the Right Things to Make Your Business Grow: When you say the wrong
thing or say it in the wrong way to parents, valuable customers can be lost.
Teach yourself and others how to make the best impression when talking to
parents.
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