How to Get Great Reviews and Handle the Bad Ones with Sharon Foster

Sharon Foster, owner and operator of Bells Ferry Learning Center, joins Kris today for a conversation on how to build positive parent relationships, customer service, and how owners and staff can protect themselves during bad reviews or negative social media comments. Sharon and Kris discuss strategies on enforcing policies, the proper mindset regarding payment, and when it’s okay to respond to a negative review, and tips of what to say so you stay responsive and professional, yet firm in your own values and vision. Sharon also shares the ways she has had to pivot her vision as both a leader and business owner over the years to make sure her product was meeting the needs of the market.

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Family First with Steve Lloyd of Busy Little Hands Learning Center

Steve Lloyd, visionary and co-owner of Busy Little Hands Learning Center, is a model of growing by leaps and bounds when you apply the right mindset, practices, and leadership in your school. Steve talks with Kris about his unconventional journey into child care, and how he and his mother Jessica have morphed and expanded Busy Little Hands with the help of some amazing and highly engaged staff. It’s a deep dive into the culture, core values, service standards, employee retention, motivating millennials, healthy communication habits, and how to create a pleasurable atmosphere with everyone involved being empowered and accountable.

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The Beauty of Opportunity with Nan Rikard

Nan Rikard, owner and founder of Big Blue Marble Academy, is an incredible powerhouse with an instinct for good business and a big, giving heart. She talks with Kris about her journey of over 30 years in the EEC industry, her passion on giving back in her own family, how she grew to 24 childcare locations in just a few years and assembled such a strong team with a bonded mission and vision in making a positive impact on the world. She shares the three things that are a must when looking for a new site and tips and tricks for making the deal of your dreams.

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Service Through Leadership with Julie Roy

Julie Roy joins Kris today to share her experience of how she started as an educator in Canada and went on to own nine centers of the Montessori Educational Centers in Omaha, Nebraska. They talk about concrete strategies for how to grow your business, as Julie’s now has a waiting list and is looking to expand into even more locations in the upcoming years. Kris and Julie also share how to structure your corporate office to give you support to grow, how often you really need to be in your location, mindset traps to be careful to avoid, and getting everyone on board with your vision and mission. Julie truly leads by example and empowers those around her while maintaining a presence as the personal face of her brand.

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Committed to Growth and Development – Ben Poswalk

Today’s episode features a great talk with Ben Poswalk, Executive Director of Paradise Place Preschool. Ben came to Kris as her only local client in Crested Butte, Colorado, with some challenges in the enrollment, marketing, and staffing departments. Once Ben got rolling he not only doubled his enrollment and increased his income by 70%, but won Marketer of the Year and now is making a huge impact in the lives of his children, his staff, and school. Kris talks with Ben about his own mindset shift, how he communicates his own “why” and how it impacted the energy and passion of his teachers. Ben also shares his advice for those about to go into the nonprofit realm, his challenges as an Executive Director, and why Space Mountain in Disneyland will always be a memorable ride for him.

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How to Run Your Schools from the Beach – Jennifer Conner

Today, Kris and special guest, Jennifer Connor from AppleTree Kids, uncover the secret sauce on how to manage your preschools from the beach, or wherever your dream life may take you. They give the inside scoop how to delegate appropriately, grow from within, empower your teams and have backup systems in place so that you can have the freedom to grow your business and just work on the things that you love. Jennifer is a master of delegation, a model of business success, and now proudly has two locations with a waiting list and a very committed and dedicated staff. Find out how she decided to define her dream life, make the move to Mexico, and how it has positively impacted her work and personal life. As a coach and leader, she strives to keep learning and sharpening her own saw, which leads to a great impact on her staff and leadership team, and ripples out to many children and their lives.

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Fun, Flexibility, and Family with Tameenah Adams

Today, Kris has the pleasure of talking with Tameenah Adams, owner and leader of Happy Faces Early Learning Academy. Tameenah is a true rock star and shares her core values, vision, and how she has become a transparent and empowered leader that people want to follow. Between her family at Happy Faces and her own seven children, Tameenah plays with some game-changing strategies, high values and a vision that is open to adapt to her environment. She loves promoting herself and her business out in the community and commits herself to being of service and sharing her gifts to lift up herself and those around her.

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Expansion, Great Leadership, and Just Plain Old Fun – Vernon Mason

In today’s episode, Kris is joined with one of her favorite friends in the industry, Vernon Mason. Vernon has over 25 years of experience in early childhood. He shares with us his journey of how he started and some of the key points that allowed him to grow from a school of 30 into now five locations. Vernon is an inspiration as a leader and rockstar! Vernon makes it fun and open, from making the snacks in a classroom to helping directors find the confidence and skills to be great leaders themselves. They also cover hiring and letting employees go, his rewards and motivation systems, and what’s next in his career!

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Turning a Dream into a Bigger Reality than You Ever Imagined

Today Kris is joined with very special and inspiring guests, Brian and Carol Duprey! Brian Duprey is a seasoned 20-year veteran in the childcare industry. Along with his wife Carol, they have opened and operated eight different childcare centers in central Maine and currently, own five schools. They have been married for over 26 years and have five children and four grandchildren. We talk with Brian and Carol about their very inspiring mindset and attitude, overcoming challenges along the way of becoming business leaders, strategies they use when hiring great teachers, and how after all these years of working together they still end each night holding hands! Success and a winning attitude are woven into everything they do, and it is their mission to help others and inspire them to live the best life possible.

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Overcoming Challenges with Kym Pomares

Kym Pomares has blossomed into an amazing force as the owner of Courthouse Academy in Virginia Beach. She is an inspiration, always combining work and play and is now leading her school as a culture of excellence and doing great things. Courthouse Academy is a traditional & Spanish Immersion Preschool and Elementary School. She is always growing and making a bigger impact in the world, and opens up in an honest and candid conversation about the challenges she has overcome throughout her time in this industry, and how she handled them and persevered like a true rockstar.

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